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  • About Us
  • Courses
    • Executive Certification in Fintech & Open Banking
    • Certificate in Fintech & AIML / Blockchain
  • Blogs
  • Our Reports
  • Our Services
  • Home
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  • 22nd & 23rg August – Digital Banking

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17 Jun

22nd & 23rg August – Digital Banking

  • By SAMEER SINGH JAINI
  • In Courses
  • 0 comment
digital_banking

Digital Banking is about setting up & running programs and processes to provide frictionless and efficient services to customers with a better turn around time. Customer acquisition, customer servicing, customer retention – Digital Banking involves the complete digitization program to automate the entire customer lifecycle to enhance their experience. This encompasses all products and functions within Banks & NBFCs. The Digital Banking initiative incorporates the use of emerging technologies embedded with re-engineered processes.

Why Digital Banking Training Program:

Because this is the time to revisit your Digital Banking Strategy!

Yes, that’s right. The ongoing pandemic has created a humongous opportunity for Banks to service their customers- Retail or Corporate- digitally. It will drive a massive reform in the way businesses within Banks are operated and how financial services will be consumed. It has also exposed the previously overlooked weak links in Banks’ digital offerings. A majority of customers will now want to remotely handle their banking requirements. This must be looked at as an opportunity and a challenge. How do you make this transition?

This opportunity is available for all Banks. The question is whether or not you are ready to seize it and take the lead.The Digital Fifth’s training program “Advanced Certification Program on Digital Banking” will arm you with the wherewithal of Digital Banking to pivot your strategies to capitalize on the opportunities and mitigate risk.

The following changes are expected to happen during as well as Post COVID-19:

  • Change in customer behaviour and how they consume financial services
  • Customer choices and financial management
  • Customer Segmentation, customer outreach and Customer Onboarding
  • Support models for Banks to boost digital adoption
  • Cross-sell and upsell opportunities
  • Managing Risk in the digital environment
  • Cost and revenue pressures – Near term and long term

It is now or never. This is the time for banks & NBFCs to reassess their digital programs and rebuild them to address the evolving atmosphere of the customer journey in the post COVID-19 era.

This program will benefit banks and help them to:

  • Reach customers on a wherever-and-whenever basis
  • Have a digitally enabled support model to service customers at every level of their journey
  • Manage cost more efficiently and effectively by optimising it via automation
  • Design products and services to suit evolving customer needs, behaviour & choice.
  • Enable tie-ups with Fintechs and Startups for customer outreach, cross selling and improved cost management

This program is designed to help understand:

  • How to create an effective digital strategy equipped to handle the hurdles specific to your bank
  • How to design modular digital programs which will yield quick results
  • How to go about the end to end implementation of strategy and the technology components required to do so
  • About ecosystem participants to support digital programs
  • How to align management and resources and upskill personnel to support the digital banking initiative
  • Develop a deep view on cyber security & operational risks and embed mitigation measures as a part of the digital program
Target SegmentsBanks
NBFCs
Neo Banks (Retail & SME)
Technology Vendors (like Infosys, TCS, Tech Mahindra, etc)
Target AudienceMid-to-Senior Management
Chief Digital Officer/ Digital Banking/API Banking / Open Banking Leads or Managers
Product Managers/Heads
Chief Technology Officers/Head, IT/Technology Leads
Operations Head/Operations Manager
Target DepartmentsStrategy
Operations Planning
Fintech
Technology
Digital
Service excellence
Business Solution / Business Technology Groups
Credit
Analytics
Product Management

Program Structure:

TopicCoverageDetails
Digital Banking OverviewDigital Banking Definition & Components
Trends, Innovations & Practices
Digital Maturity Model
Case Studies
A deep dive on understanding digital banking within banks and a walk through of global trends & innovations in digitization of banking processes & products.

Understand how to assess an organization’s capability level and the digital maturity model & how to expand on it.
Digitization ProgramsDigitization of the entire customer life cycle

Digitization across business functions and support units
An in depth exploration of automation and streamlining of processes mapped to Customer Acquisition, Onboarding, Customer servicing and Engagement.

Scope of digitization and opportunities across business functions such as Branch, Payments & Reconciliation, Lending, SME Banking. etc as well across support functions like Operations, HR, Finance, Credit & Legal.
Technology StackOverview of the scope of Emerging Technologies and their use and the applicability of ecosystem initiativesA deep dive on the various business applications of technologies like API, AI/ML, RPA, Cloud Computing & Mobility across banking functions.
 
Understanding ecosystem initiatives such as Indiastack, UPI, Tokenization, eNACH, etc
Open BankingBusiness Models & applicability of Open Banking as a part of the digitization programAn overview of Open Banking & its components as well as its role in driving the digital agenda of Banks.
Digital BankWalkthrough Model on how to build a Digital BankDeep dive on the model and the complete lifecycle to build & develop a digital bank on top of the Bank layer (in line with Kotak 811 or DBS digibank)
Change in Management & Organization StructureManagement Mindset

Employee Approach

Digital Literacy and Change Management program

HR Practices & Performance Management
Overview of the Change Management Model to drive and manage changes introduced within the organization as a result of digitization
 
Learn about change required in the organization HR Setup to support digitization and new set of KPIs & Ratios to monitor performance of Digital Banking
Digital StrategySteps to Build Digital Transformation StrategyA walk through on how to develop a digital strategy and an implementation plan to drive digital transformation within the organization
Security & Governance FrameworkRisk Management

Cyber Security

AML/KYC and other regulatory guidelines
Gain an understanding of security risks & governance issues emerging due to the implementation of new technologies and automation of processes, and design of mitigation measures.

Additional Sessions:

  • Challenges from Neobanks & Challenger Banks as well as a collaboration approach
  • Brief overview on the Future of Banking
  • Banking Pre & Post COVID-19
  • Role of UI/UX in the building of a digital experience
  • The role of Design Thinking in Digital Transformation
  • Share:
SAMEER SINGH JAINI
Sameer is a digital strategist focusing on removing friction across Banks, NBFCs, Fintechs and Software providers. He is working with Financial Institutions for establishing their digital strategy in alignment with business strategy. The digital strategy would generate value through increase in digital footprint / revenues / cross-sell. This would also reduce costs through productivity gains, automation and process realignment. Digital initiatives as part of strategy would include loan origination, Cross sell platform, Omnichannel platform, Analytics & AI, Mobility and Fintech tie-ups.Before starting his entrepreneurial journey, he was the Chief Technology Officer at DCB Bank. He was responsible for driving innovation and technology transformation across Digital Business, Core platform and Infrastructure. With more than 20 years of experience, Sameer has delivered high impact initiatives in DCB Bank like new lending and origination platforms, multiple mobility platforms, Aadhaar Based ATM, payments platforms, data centre migration, Infrastructure upgrade etc. Before joining DCB Bank, Sameer worked with Wipro as the Program Director and was responsible for driving implementation of Bhartiya Mahila Bank. Previously, Sameer worked with Infosys where he served from 2005 to 2012. During this period, he had managed multi-million dollar Finacle transformational assignments spanning across countries and cultures, like Core Banking Transformations in US & Czech Republic, Multi-country Direct banking roll-outs in Europe, Digital Implementation in Israel etc. He was also responsible for setting up pre-sales and implementation digital practice including Internet Banking and Mobility in Finacle. Prior to Infosys, he was part of core team responsible for launch of Kotak Mahindra Bank. He had led implementations across areas like Digital, Cash management, Treasury, Core Banking, Capital Market etc.

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Sreekant@thedigitalfifth.com

+91 98671 67676

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Andheri East,

Mumbai

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